Job Details

IT Support SpecialistAthelas Insitute
Job Start Date:Type of Position:IT
Number of Openings:1
Job Location & Contact:
9104 Red Branch Road
Columbia, MD21045
Job Description:
• Embrace the role of primary POC for the IT Help Desk and support the daily operations of the IT department. • Assess infrastructure on a regular basis to ensure it continues to meet necessary demands and supports end-user productivity. • Coordinate the technology needs of in-house IT experts, employees, vendors and contractors. • Work to resolve IT Help Desk tickets, technology and software application issues in a timely and cost-effective manner, utilizing excellent customer service skills. • Provide recommendations for technology roadmaps, upgrades and changes that best support the IT department in achieving the organization’s goals. • Implement tagging/tracking solutions to accurately maintain inventory for all hardware and software systems. • Research and recommend technology trends and industry leading technology solutions that help support the organization’s mission and goals. • Oversee the maintenance of existing hardware and software and ensure the timely implementation of necessary upgrades. • Assist with the installation of new hardware and software • Help train employees / end users on the use of company hardware and software. • Develop reliable metrics for tracking / reporting hardware and software inventory, Help Desk tickets, and project status. • Develop new strategies and IT procedures to increase efficiency, enhance workflow, and improve end-user satisfaction. • Stay up-to-date on security risks / vulnerabilities and help to implement strategic solutions that ensure corporate, end-user and client security. • Liaise with all business units, managers, and end-users to best understand and meet their technology and software applications requirements. • Expected to perform at a high level of competency and complete any and all other duties as assigned. • Other duties as assigned by Director
Experience Required:
• Minimum of four years’ experience in IT Help Desk and technology support role. • Associates degree in Information Technology or Computer Science preferred, but not required. Evidence of continuing education, such as IT Certifications, or a Bachelor’s degree is a plus. • Solid working knowledge of IT Help Desk protocols, Industry standard hardware and software, Microsoft Office 365, Windows and MSOffice environments. • Working knowledge of application support with vendors and end-users, as well as, a mental acuity to learn new applications quickly and implement streamlined business processes utilizing industry standard and custom applications. • Working knowledge of current security protocols and threats, as well as, Business Continuity / Disaster Recovery strategies and operations. • Excellent project management, communication and interpersonal skills required. • Ability to foresee potential issues and troubleshoot them proactively. • Strong organizational skills to juggle multiple tasks and projects with competing resources, in a fast paced, deadline-driven environment, as well as, set meaningful priorities. • Team player mentality and willing to work to reach goals in a team environment. Working Conditions: • Work in an office environment, usually working during a standard work week of Monday – Friday 8 AM – 5PM with some flexibility. • Capable of sitting / standing for long periods of time. Required to lift 25 pounds. • May be required to work evenings and weekends attending meetings, social and special events, and supporting IT related activities, outages and projects. • A valid Maryland driver’s license and reliable transportation are required to perform job duties. • This role will be based at the Main Office in Columbia, MD, but will be required to have a presence in all of the major program facilities and residential sites. • This role will report to the Director, Business Development and Information Technology Please Note: This job description is not all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
How to Apply:
Application Deadline:
Jan 01, 1900

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